RETAIL
A Superior Retail Messaging Experience
Customer retention and sales are key but both are lost when audiences are targeted poorly, campaigns are overlooked, delivery status or stock levels are unclear, and post-purchase engagement is lacking.
With our SMS API and Rich Communication Services (RCS) for businesses you can reach your customers in real-time, offer targeted promotions, and gather feedback efficiently.
Benefits of SMS & RCS for Retail
Real-time communication with your customers
Gets immediate attention through direct messaging
Segmentation for targeted promotions
Efficient options for gathering and analyzing feedback
*Source: Retail Dive | **Source: GSMA
Applications for SMS & RCS in Retail
Sale and Stock Alerts
Notify customers of ongoing promotions, flash sales, or stock availability.
Order Confirmations
Verify purchase details instantly.
Delivery Status
Keep customers updated about the status and whereabouts of their purchases.
Feedback Surveys
Collect customer feedback and review requests.
Loyalty Programs
Inform customers about special member offers.
Features & Capabilities for Retail
Easy Setup
Our SMS API and Campaign manager allow for an easy setup of SMS campaigns as well as seamless integration with your current systems.
Reliable Messaging
SMS can be received on all mobile phones—ideal for delivery status updates and other notifications.
Segmentation
Targeted offers for customers based on previous sales.
Personalization
Personalized messages for targeted promotions and feedback.
Rich Product Promotions
Use images, videos, and carousels to highlight collections, discounts, and seasonal campaigns.
Interactive CTA Buttons
Let customers “Shop Now”, “Save Offer”, or “Find
Store” directly from the message.
Verified Sender Identity
Brands appear trusted and official, reducing spam
perception.
Fully Managed Service
We handle onboarding, brand registration, message delivery, analytics, and even creative setup if needed.
Real-time Analytics
Track views, clicks, and interactions, and optimize in real time.
Find out more about our options for marketing automation.