Inaccurate transaction alerts, late fraud warnings, or lack of communication lead to customer distrust and financial losses. Phishing scams mimicking bank communication are on the rise. Delayed transaction notifications are leading to financial risks, and there’s an over-reliance on email, which often goes unread.
Banks are looking for enhanced security features in messaging, such as two-factor authentication, real-time transaction and fraud alert systems, and a seamless integration with banking apps for a unified experience.
0%
average open rate for SMS, making it a highly effective notification tool*
1%
higher returns when investing in customer experience**
Trusted Messaging Partner
With real-time, secure messaging and high-delivery rates, iBASIS Business Messaging restores trust, protects your customers’ financial data, and boosts client retention.