DELIVERY SERVICES
SMS & RCS for Delivery Services
Delivery services face intense competition and rising customer expectations in times of rapid e-commerce. Many grapple with communication challenges, including unreliable notifications, lack of real-time updates, and inconsistent and limited two-way communications.
Stand out by ensuring your communications are as precise and punctual as your deliveries. Our SMS API as well as Rich Communication Services (RCS) for businesses support you in making certain that every dispatch, status update, or delay notification reaches the customer promptly and accurately. Tailor messages based on customer preferences, past interactions, and seamless two-way communications.
Benefits of SMS & RCS
Tailoring Messages
Messages can easily be tailored according to previous sales and customer data.
Timely Updates
With RCS and SMS, you can immediately update customers on order status, ETAs, and more.
Reduction of Missed Deliveries
Timely reminders or options for changing delivery times or places drastically reduce missed deliveries.
*Source: Gartner | **Source: RetailWire
Applications for SMS and RCS for Delivery Services
Instant Dispatch Notifications
Inform customers the moment their package is on the move, setting clear expectations right from the start.
Real-time Tracking Update
Provide live location updates, ensuring customers are always in the know about their package’s journey.
Estimated Delivery Time Alerts
Offer accurate delivery timeframes, allowing customers to plan their day accordingly.
Promotional Campaigns
Introduce new service offerings, deals, or loyalty rewards through targeted messages.
Feedback Requests
Seek valuable feedback post-delivery, fostering trust and continuous improvement.
Issue Resolution
Rapidly address delivery hitches or delays, upholding your commitment to transparency and customer satisfaction.
Features & Capabilities for Delivery Services
Easy Setup
A setup of SMS campaigns as well as the seamless integration with your current systems is made possible by our SMS API and Campaign Manager.
Reliable Communication
SMS can be received on all mobile phones, making it one of the most reliable forms of communication.
Managing Expectations
Providing customers with timely updates on sender status and estimated delivery times increases customer satisfaction.
Easy Issue Resolution
Compared to other communication methods, SMS are more cost-effective and less time-consuming.
Various Ways of Interaction
Allowing customers to change delivery dates or destinations, ask for feedback, address questions about timeframes with different buttons and other answer options in RCS.
Increased Trust
Verification and branding increases trust in brands and reduces spam and smishing.
Rich Media
Using images, videos and carousels allows for highlighting discounts, seasonal campaigns, and more.
Find out more about using business SMS & RCS for retail.