iBASIS Rich Messaging Portal
A Secured, Unified, Multi-channel Platform
Integrating messaging workflows with CRM platforms and multiple systems has become increasingly difficult, which has also led to an increased operational and technical complexity of creating messaging campaigns, delivery, and analytics.
Our solution is iBASIS Rich Messaging Platform (iRM), a secure and scalable platform for your business messaging. The multi-channel platform brings modern, rich business messaging capabilities while remaining easy to deploy, effortless to integrate, and highly effective in driving customer engagement.
Our Rich Messaging Platform offers
Unified Business Messaging Channels
Create, send, and analyze rich customer interactions from one cloud platform. Including Seamless CRM compatibility: Works effortlessly with any CRM, removing integration friction.
Simplified deployment, management & scale up
Cloud-based for fast deployment, zero infrastructure, and frictionless scaling.
Fast integration and time-to-market
Accelerate campaign deployment and new channel adoption – including SMS and RCS – through unified workflows and easy integrations.
Optimized security and performance
Built-in analytics & insights: Measure performance, optimize journeys, and drive commercial results with real-time dashboards. Strict data separation: Data is fully isolated by tenant to meet security and compliance needs.
Core Capabilities of iRM
Our platform brings SMS, RCS and OTT messaging together in a single environment, enabling consistent orchestration and seamless fallback across channels.
We enable scheduling, prioritization, segmentation, blacklist management and opt-out handling to give you full control over your messaging flows.
Our platform provides native support for bots and conversational flows, including RCS-native rich conversational features and SMS-based fallback flows. We allow you to define logic, decision trees and message sequences that adapt dynamically to customer interactions across channels.
We support agent onboarding, configuration and lifecycle management through both web-based interfaces and APIs, enabling streamlined operations and automation.
We provide secure APIs and connectors to integrate iRM with your existing systems, including CRM and enterprise platforms.
We ensure real-time visibility through customizable dashboards and reporting APIs, allowing you to monitor delivery, performance and usage.
Our Kafka-based, cloud-native architecture is designed to handle high volumes and peak traffic with built-in redundancy.
We enforce secure access via HTTPS and OAuth, with auditability and compliance aligned with ISO standards and DORA requirements.
Why iRM by iBASIS?
Telco-grade reliability and scale
Our infrastructure and processes are designed to operate at carrier-grade levels, supporting high volumes, peak traffic and mission-critical messaging.
Turnkey, end to end services
We deliver a fully managed, turnkey Business Messaging service, covering platform, integration, onboarding and operations, so you can focus on your business, not on technical complexity.
Security first, by design
Security is embedded across the platform and operations.
We apply secure-by-design principles, controlled access, auditability and compliance aligned with ISO standards and (Digital Operational Resilience Act) requirements.
Extended expertise beyond the platform
We go beyond technology. Our teams bring deep expertise in messaging, telco operations and enterprise integration, supporting customers throughout the entire lifecycle, from design to scale.
Global reach with local expertise
We combine global connectivity with local market knowledge, ensuring optimal routing, compliance and performance across regions.
One trusted partner
With iBASIS, you get a single accountable partner for platform, service, compliance and evolution — reducing vendor complexity and operational risk.
Ready to simplify your business messaging?
iRM is a secure and scalable platform that is easy to deploy, effortless to integrate, and highly effective in driving customer engagement. Let iBASIS be your single accountable partner for platform, service, compliance and evolution.
The Global Standard
for Business Messaging
Reliable. Ubiquitous. Instant.
Business SMS offers unmatched reach, speed, and simplicity. With 98% open rates and universal device compatibility, it’s the proven, scalable solution for delivering critical alerts, promotions, and two-way customer communications globally.
The Future
of Enterprise Messaging
Rich. Verified. Interactive.
RCS business messaging upgrades traditional SMS with branded sender verification, images, carousels, suggested replies, and real-time engagement. Ideal for enterprises seeking to boost conversions, build trust, and deliver app-like experiences, without the app.